You’ll get the service you deserve, and you’ll like it

googleFailWhen the last big retail hack took place, ironically I think it was Target, I signed up for a Google Wallet card so I could put a layer of protection between my checking account and would-be thieves. So far the card has been pretty handy.  You can add funds directly from your bank account with no fee, and even transfer money to friends via email.  Pretty snazzy!

Earlier tonight I tried paying for my beers at the local World of Beer here in South Florida only to be declined.  Not that this was a new development, my Google card gets declined all the time.  So, I pick up my phone, open the Wallet app, and move over some funds.

But when I pulled up my transaction history, there was a $140.02 charge (the exact amount in my account, down to the penny), posted today, from a Target in Kissimmee, FL (home of Disney World, and surrounding shitty neighborhoods), which is 150 miles from here.

So, someone managed to get their hands on my Google account information.  Looks like my paranoia paid off!  Anyway, time to call the Google Wallet support line at 855-4-Wallet (how professional!) and report my issue.

EmailAnd, here’s where the Google monster falls down.  Had my bank identified a faulty transaction (which they have a few times in the past) there would be an immediate lock-down on my account, an investigation, and a full refund, all before I hung up the phone.  But, that’s not what happened.

“Sir, I’m sending you an email with a link to our dispute form, which I encourage you to fill out right away.”

All of that Google power, all of the fanfare and hubbub about their multimillion dollar buildings and I get a form to fill out… A form to fill out, and wait…

And what about my account?  You know, the one connected to my checking account.  Was it closed and locked?  Nope.  Disabled, or suspended?  Nope.  Customer service lady (who was very nice) told me she couldn’t do it.  I had to do that from the app, on my own.  Thanks Google!

Greatest blog, ever?

Entertaining is looking over the Google search terms that result in hits to my page.  If you use Google analytics on your website you know what I’m talking about.

A few interesting one’s from the list from traffic over the past year:

#1 and #5:(the) pussification of america

#4:satire for dummies

#10:  “pedo pope

 

But by far, the most interesting is number 24: “greatest blog ever“.  Out of curiosity, I google’d it, and… I’m on the first page!!  (REVISIT, 5/4/2012 I’m NUMBER 3 now!)

Both hilarious and awesome, now there can be no doubt:

This is the greatest blog ever… And, you’re welcome.

What is a browser?

First, watch this video:

The reason this video is shocking (to those of you who know what a browser is) is because we assume that the proliferation of internet use has, in some way, educated people about the fundamental workings of the web and software. This is, clearly, completely untrue.

Don’t forget developers/site designers/UI folks, just because your mom can use Facebook to send you messages, doesn’t mean she has any idea of how the tubes really work…

Chrome shines… Duh!

Not to add another blog in the long line of blog posts about Google’s new Chrome browser, but…

I downloaded the browser and set it up on all of my machines this past week and have been playing with the settings.  So far, I’m (of course) really impressed with the product.  The user interface makes PERFECT sense for a seasoned web user.  Chrome’s memory management is truly ideal for a web browser, tabbing is easy, fast, and makes logical sense.  I think I can safely say that the browser is solid, fast, reliable, and easy to use.

All of that being said, let me follow up with… FINALLY.  People have been posting articles all week that Google is some kind of innovator, and visionary.  But, in reality, this kind of product really isn’t all that “new”.  True desktop software developement has been around for a LONG time, and Google was just brave (read: rich) enough to apply it to web browsers.

Mozilla Firefox, really just replicated what Internet Explorer and Netscape Navigator did wrong, but did it better.

Not that I’m bagging Firefox… It’s truly a developer’s best friend, and I will continue to use the Fox when developing sites.  The “Add-on” capability is simply second to none.  For the life of me, I can’t remember what we did before Firebug!

Of course, none of this changes the way I feel about Chrome.  It’s a fantastic product.  In fact, I’m posting this in my Chrome browser right now.

So, good job Google; you identified an obvious problem, and offered a non cookie cutter solution.