When the last big retail hack took place, ironically I think it was Target, I signed up for a Google Wallet card so I could put a layer of protection between my checking account and would-be thieves. So far the card has been pretty handy. You can add funds directly from your bank account with no fee, and even transfer money to friends via email. Pretty snazzy!
Earlier tonight I tried paying for my beers at the local World of Beer here in South Florida only to be declined. Not that this was a new development, my Google card gets declined all the time. So, I pick up my phone, open the Wallet app, and move over some funds.
But when I pulled up my transaction history, there was a $140.02 charge (the exact amount in my account, down to the penny), posted today, from a Target in Kissimmee, FL (home of Disney World, and surrounding shitty neighborhoods), which is 150 miles from here.
So, someone managed to get their hands on my Google account information. Looks like my paranoia paid off! Anyway, time to call the Google Wallet support line at 855-4-Wallet (how professional!) and report my issue.
And, here’s where the Google monster falls down. Had my bank identified a faulty transaction (which they have a few times in the past) there would be an immediate lock-down on my account, an investigation, and a full refund, all before I hung up the phone. But, that’s not what happened.
“Sir, I’m sending you an email with a link to our dispute form, which I encourage you to fill out right away.”
And what about my account? You know, the one connected to my checking account. Was it closed and locked? Nope. Disabled, or suspended? Nope. Customer service lady (who was very nice) told me she couldn’t do it. I had to do that from the app, on my own. Thanks Google!