Today marks my final interaction with Comcast, the devil’s cable company! Well, maybe, on second thought I’m sure they’ll be calling me in 3 months with an unexplainable bill for some silly shit.
We’re moving out of Comcast’s service area, and all I needed to do was shut off my service. As you’d expect, my interaction with them was agonizingly long, and painfully over complicated.
But, at the end of my two chats and a phone call, I got the usual survey. Here was my input:
First agent did not understand my need, although it was explained in plain English. Second chat agent (after transfer) claimed “I don’t know why she transferred you to me… you need a different department”. Finally, after 20 minutes, I received the customer service phone number for the department I needed. This is my last interaction with you, I’m moving out of your serviced area, and I couldn’t be happier about it. In 20 years of home ownership, your company’s customer service is the absolute worst. Congratulations, you’re #1!