Another hour and a half out of my life, wasted on the ever-sucking ass-hats of Comcast. Due to the seemingly reasonable rational of being completely exhausted of paying over $240 a month for cable that I barely use, I contacted Comcast-Xfinity via web chat. I should mention that this is my preferred method of contacting them as I frequently feel the need to stomp away angrily and scream obscenities back at the agent who is trying to “help” me. My original purpose was to remove all of my premium channels and stick with the basic cable line-up. What I didn’t realize was that the “basic cable” line-up is far from what you’d expect.
Anyway, the channel line-up options are in what basically amounts to three flavors:
- Basically nothing outside of local news and “Fresh Prince” reruns
- The standard list of the the channels you want, plus a whole shitload of stuff you’ve never heard of and will never watch
- The second list plus all of the premium pay channels like HBO and Showtime.
As you’d expect, the price difference between the first and second options is massive while between the second and third is actually pretty reasonable (once you get past the ass-raping of the pricing).
Now, if you add the home phone service, which even my grandmother doesn’t use, you’ll “save” even more. The chat agent mentioned to me, more than once, that I had the option of just ‘not plugging in a phone’ even though I was receiving (and paying for) the service.
Anyway, at the end of my “experience” with the chat agent, I was asked (as I usually am) to take a “quick survey”. If you’ve read my other Comcast blogs, you know I can’t resist. Here is the actual text of the “comments” at the end of the survey:
Firstly, I’m convinced that no one reads these, but whatever maybe I’ll feel better after I type it out. The cable channel combinations are obviously set up to suck every last penny out of your customers with no concern for offering packages that people actually WANT. What the hell is the tennis channel? SERIOUSLY? I had 200 channels I never watched before the chat, and now I have some 140 channels I’ll never watch just to save a few dollars while keeping the ability to watch the few shows I actually DO want. And, that was no small feat, only accomplished by spending the last 1 and a half hours on a chat with your basically useless agent. This is the last time I’ll be changing my service. Once I’m used to using services like Hulu and Netflix, I’m leaving for good. I hope, truly and faithfully, that Comcast goes out of business completely. You know what? I DO feel better now. 🙂